EXCHANGE POLICY/RETURN POLICY/REFUND POLICY
At Gopala Creation, we ensure that every customer undergoes a stress-free purchase. Therefore, We have formed a friendly policy for our significant customers. Please read the following terms & conditions before making a purchase.
What is our Cancellation policy?
- For the cancellation of any product, please do it within 24 hours of placing the order. To cancel your order, email us at ashishkatta10@gmail.com
What is our exchange/ return policy?
- You may exchange the product for a different size, or an entirely new style. In the unfortunate case that any goods that you have ordered from us is not received in good condition—is damaged or defective, or if product delivered is different from what you had expected—you may return or exchange the goods. For the process of return or exchange, the product should be unused and in the same condition as you received it and in its original packaging along with original tags. The Return is valid within 2 days from the date on which these goods were delivered. Returns are not valid on clearance merchandise.
- .Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging are eligible for exchange.
- So, If the product is eligible for size exchange, please mail us at ashishkatta10@gmail.com within 48 hours from the date of delivery of the parcel. Once your email gets notified by us, please send the product back to us by yourself.
Note: We do not have a reverse pick-up facility. The cost of return shipping is to be made by the customer and is non-refundable. We suggest to return items through traceable mail, as any returned items that are not received by gopalacreation.com will be treated as not returned. Please note that 2 percent bank charges will be deducted from total refund amount.
Kindly remember to take acknowledgment receipt of the number of dispatched products from the courier guy, with his signature and mobile number. Gopala Creation will not be responsible for any lost shipment.
Please note the following address where you have to return the product for exchange:
ETHNIQCLORE
Navjeevan Plaza,Bapu Bazar, Pink City, Jaipur, Rajasthan 302003
Mobile Number: +91 94148 38998
Mail Id: ashishkatta10@gmail.com/p>
What is our Refund policy?
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Conditions for Refunds: Typically, refunds are provided if the item is returned in its original condition (unworn, unwashed, with tags intact) within a specified period from the date of purchase or delivery.
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Time Frame: There’s usually a time limit within which you can request a refund. This can take 7 to 14 days for the refund.
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Proof of Purchase: You’ll likely need to provide proof of purchase, such as a receipt or order confirmation.
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Method of Refund: Refunds are often issued in the same form as the original payment method (credit card, PayPal, etc.).
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Return Shipping: Sometimes, you may need to cover the cost of return shipping unless the return is due to a mistake on the retailer’s part (e.g., wrong item sent, defective product).
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Exceptions: Some items may be non-refundable or subject to different return conditions (e.g., underwear, swimwear, personalized items).
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Process: The process for requesting a refund typically involves contacting customer service, filling out a return form, and sending the item back following the retailer’s instructions.
HOW TO CONTACT US
If you have any comments or questions about our privacy policy, Please write to us ashishkatta10@gmail.com
