Do not worry, our courier will try to reattempt to deliver in next 2 days. In case parcel is still not delivered you can call or email us so you can submit your delivery request to the courier.

COD is available for selected locations/Pin codes in India only. COD limit is up to 18000 INR.

Please Note – For COD orders, the style will come in standard measurements as mentioned in the size chart. Customisation is not available for COD orders.

As an brand, we adhere to strict quality and design benchmarks. Every GOPALA product goes through a 5 step Quality Control process to ensure that you receive the best.

Check with your neighbor/front desk, etc. if someone accepted the package. Try to contact the courier to cross check if someone has signed the package. If no one accepted delivery email us on ashishkatta10@gmail.com .

Once you get the tracking details of the shipping we request you to estimate us if the product doesn’t delivered within 10-15 days of the dispatched,So that we can coordinate with our logistics partner

If there is no update about the delivery we will consider the order has been delivered,hence you cannot apply for the refund.

You’ll receive an email with the tracking details, you can check on the courier website and track the order with the tracking number.

Please follow the below process

• To return an item, send us an email at ashishkatta10@gmail.com  or reach out to us on Whatsapp.
• Share a photo showing the condition of the item with a detailed reason for Refund/Replace.

Our Return team and our fitting experts will get in touch with you accordingly.